Frequently Asked Questions


General Questions


Sending a Document for Signature

Signing a Document


iPhone Application





General Questions

What does RightSignature do?

RightSignature allows you to create and sign legally binding documents online, in a way that is faster and more secure than executing paper documents. RightSignature is a web-based software-as-a-service that utilizes the secure data infrastructure of Amazon Web Services.

How does RightSignature enable online document signing?

RightSignature makes it easy to obtain signatures from multiple parties online. Simply upload your document and enter recipient information. RightSignature emails recipients a unique link to a page where they can review the document, fill out any necessary text fields, and sign. Recipients may sign online with a mouse in seconds. Other signing options include Type-to-Sign, sign on iPhone, sign on BlackBerry, and sign on a faxable signature page.

Today, most businesses sign documents by faxing back and forth, sending overnight envelopes, or scanning and emailing signature pages. RightSignature eliminates the hassle, time delays, and expense of these tedious, antiquated methods. Executing a legally binding document and safely storing it on a secure server in most cases can be accomplished in minutes, with a few mouse clicks.

Isn't it safer to sign a paper document?

Electronic contracts are significantly safer and more secure than paper contracts and have the same legal standing when executed in accordance with the E-SIGN Act and UETA. While documents sent by fax and mail are exposed throughout intra-office distribution, electronic documents are kept completely confidential and are viewed only by designated recipients. RightSignature documents are stored on secure servers with redundant copies and, unlike paper documents, cannot be misplaced, lost, or destroyed. Furthermore, email receipts, IP records, and biometric signature data provide authentication of each signing party.

Who is this service for?

RightSignature is ideal for small and medium businesses, freelancers, designers, developers, attorneys, contractors, schools, non-profits, and many more. In addition, some of the world's largest corporations and government agencies use RightSignature. Our raving fans span almost every industry. RightSignature is simple enough for solo professionals and powerful enough for enterprise demands. If your work requires signed documents, you need RightSignature.

What kinds of documents should I send?

Documents sent regularly on RightSignature include contracts, non-disclosure agreements, proposal acceptances, change orders, ad proofs, engagement letters, expense reports, purchase orders, rental agreements, independent contractor agreements, new client applications, employment applications, and many more. Compliance forms like the W-9, W-4, and I-9 are ideal for RightSignature. Need to have all team members sign off on a policy change? RightSignature makes it easy. Businesses send everything from timesheet sign-offs to multi-million-dollar contracts via RightSignature.

E-Sign Act Disclosure: Certain documents should not be sent or signed, including wills, codicils, testamentary trusts, documents governing adoption, divorce, or other matters of family law, certain documents such as negotiable instruments, letters of credit, letters of credit and other documents not covered under Articles 2 (sales of goods) and 2A (leases) of the Uniform Commercial Code. Before sending or signing such types of documents, please consult an attorney. For certain types of documents, particularly documents for consumers to sign, certain disclosures and notifications are required. RightSignature allows you to enable appropriate disclosures,

What are the supported browsers?

RightSignature provides the best user experience in the following browsers. To upgrade your browser to the latest version, visit:

What should I do if I can't log in?

Carefully check your email address to be sure you haven't mistyped it. Also, type your password slowly and carefully. If those don't work, you can reset your password by clicking "I have forgotten my password." If you follow the password reset process, and you are still unable to log in, please contact us for assistance.

Do recipients need to have a RightSignature account?

No. Recipients do not need to have an account to receive a document from you. There is no limit to the number of recipients to whom you send documents. When you send a document, your recipient will receive an email containing a unique link. After clicking the link, the recipient views and signs the document in the browser, with no downloads and no plug-ins. RightSignature is so easy and intuitive that new recipients are able to sign in seconds, without instructions.

What if a recipient isn't comfortable signing online?

No problem. A recipient who isn't comfortable signing online can easily print out a faxable signature page, sign it by hand, and fax it to RightSignature. Using a unique barcode, the fax signature page will be appended automatically to your document online.

What are the benefits of a multi-user account?

With a multi-user account, each person in your company who sends documents for signature has a separate login and dashboard. Document recipients, those people to whom you send documents, are not considered users under your account and do not need to have a RightSignature account in order to receive or sign documents.

RightSignature provides key management and visibility functions that many businesses lack. A secure online repository of your company's executed and pending contracts, available and searchable on demand, lets you analyze the effectiveness of all staff. The ability to look across your organization and review what team members are doing in the name of your company allows you to manage risks and catch problems early. With RightSignature's secure online storage, your company will no longer have documents dispersed across individuals' email accounts and paper file cabinets. RightSignature provides an auditable record of company activity and complete control over your company's contracting workflow.

Do you offer custom integration for large organizations?

The world's largest and most prominent companies choose RightSignature because of our unrivaled user experience, robust infrastructure, and experienced professional services team. We'll work with your company to tailor the ideal solution for your business needs. RightSignature offers custom services including integration consulting, extensible APIs, and premier support. Contact us today to discuss your needs and learn about the special features of our Enterprise Edition.

What makes RightSignature better than the competitors?

RightSignature is renowned for its elegant, intuitive user experience and capture of real, handwritten signatures. From sending a document with a few clicks to building a reusable template to filling out and signing a form online, RightSignature makes electronic signatures easy and enjoyable. With infrastructure by Amazon Web Services, our security and scalability are world-class. Continuous development and improvement keeps RightSignature on the cutting edge.

For the solo professional and small business, RightSignature provides the simplest and most effective online document software. For the large organization, RightSignature offers rapid deployment with little or no IT requirements, minimal training needs, a powerful suite of enterprise-only features, and custom consulting. We find the other electronic signature programs to be complex and intimidating, and, perhaps most importantly, to require signers to change their behavior in significant ways. RightSignature replicates pen-and-paper signing in the browser, which provides a natural and familiar-feeling experience.

Furthermore, RightSignature has innovated in many key areas, including our robust authentication process, mouse signature pad, mobile signing options, and fill-out-a-form navigation tools. We offer an easy-to-use, full-featured solution designed for your needs.

How does RightSignature support a paper-free initiative?

Motivated by environmental concerns and cost savings, many offices are pursuing paper-free initiatives. RightSignature is a key component in reducing paper use, providing a secure, effective method to get documents signed online without printed copies.


What is an electronic signature?

RightSignature's signature pad enables you to use your mouse to sign a document, creating a valid electronic signature under many e-signature laws. Any mark you make in the signature pad is valid for documents that come within the ambit of such laws, even if it does not resemble your handwritten signature, if it is adopted with the intent to sign the record. Courts have traditionally interpreted the concept of "signature" broadly, and a signature need not, in fact, be a "signature" in the traditional sense of the word. For example, a rubber stamp has been recognized as a signature, as has a mark made by an illiterate, both of which illustrate the concept that any willful mark made by a party to a contract can be recognized as a signature.

Documents executed online with electronic signatures can have the same legal standing as paper documents executed by hand. RightSignature's technology is designed to meet the stated attributes of the Uniform Electronic Transactions Act approved by the National Conference of Commissioners on Uniform State Laws (UETA) and the Electronic Signatures in Global and National Commerce Act (E-SIGN), which were intended to encourage the rapid adoption of electronic signatures and decrease use of antiquated paper methods.

RightSignature's technology fulfills the U.S. definition of an "electronic signature:" under UETA and E-SIGN, both of which define the term to mean "an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record."

RightSignature's technology also fulfills the more stringent E.U. requirements of an "advanced electronic signature:"

  1. it is uniquely linked to the signatory;
  2. it is capable of identifying the signatory;
  3. it is created using means that the signatory can maintain under his sole control; and
  4. it is linked to the data to which it relates in such a manner that any subsequent change of the data is detectable.

References for further reading:
"Electronic Signatures and Online Contracts," Nolo.com article
Directive 1999/93/EC of the European Parliament
U.S. Signatures in Global and National Commerce Act (ESIGN)
Uniform Electronic Transactions Act (UETA)

For more information on the legal validity of documents executed with RightSignature, please see our Legality page.

How do I know the other party to the contract is who they say they are?

Electronic signatures may be subject to some of the same legal challenges as "wet signatures," including fraud and forgery. Verifying the identity of an individual is therefore an important element of any signature, whether electronic or written. An electronic signature must be capable of identifying a signatory and must be uniquely linked to the signatory. RightSignature uses a comprehensive and multi-variate authentication process, which includes email address verification, IP address tracking, biometric signature algorithm, and other information. Authentication on RightSignature is significantly stronger than it is on paper documents, where parties often have an assistant, spouse, or other person sign on their behalf.

Furthermore, RightSignature's optional visual identification feature provides you with further comfort that the other party to the contract is who they say they are. Visual identification allows parties to use their webcams to incorporate their photographs into the final digital document.

How do you know the location of the signer?

Every computer on the internet is identified by an IP, or internet protocol, address. For example, your IP address is: From this address, we can track your computer to a physical location. Although this is not 100% accurate, it provides an additional authentication tool for parties using RightSignature to execute their documents.

Can an executed document be manipulated by one of the parties after signing?

Once uploaded and sent for signatures, a document is locked and stored on a secure server with redundant copies. After execution, the final document is bound with a secure hash algorithm, ensuring that no party may make changes to an executed document. RightSignature's neutrality provides further legal defensibility to any attempts to invalidate an executed agreement. For more information on our secure data infrastructure, visit our Security page.

Are the digital signatures certified by a third-party authority?

RightSignature, as a third-party signing service coordinating workflow between document signers, provides a significant step-up in audit and verification capability over fax and email methods. A benefit of using RightSignature is that our service is a neutral third-party, much like an escrow/title agency in a real estate transaction. Once a document is executed, RightSignature bounds it with a secure hash algorithm and stores redundant copies using the Amazon Web Services infrastructure. Should a contract signed on RightSignature be challenged in court, it would be very difficult or impossible for a party to assert that the document had been tampered with. The record of the RightSignature process and post-execution lock provides third-party verification for robust, defensible contracts.

How can I be sure that I am signing the same document as the other party?

Every document uploaded to RightSignature is bound to a unique, long-string reference number, comprised of numerals, upper and lower case letters, and characters. This reference number is included in every communication about and screen containing the document, ensuring that all parties are viewing the same document at all times.

There is no function to change the file once it is uploaded and sent out for signatures. If a document has not been signed by any recipients yet, the sending party may trash it and upload and send a new document, which will have a new reference number.

What is the difference between an original document and a signed document?

An original document is a file uploaded to RightSignature for execution. The signed document is the original file with completed form fields and signature locations, if any, as well as an appended RightSignature signature certificate, which displays the willful mark of both parties as well as identification information such as IP addresses, time stamps, photographs, and audit log.

Can I brand or white-label RightSignature with my logo?

On Business plans and above, you may display your company logo on signing pages and display custom company information on email notifications to recipients. On Enterprise Edition, additional branding options are available. Please contact us to learn more.

Do you have an API?

Yes. RightSignature has an industry-leading, extensible, REST-based API. RightSignature is perfect for managing the signature acquisition function for your software or company's internal system. It's easy to integrate with RightSignature. Please see our API page or contact us to discuss integrations or partnerships.

Can I embed RightSignature inside my website?

Using our API, you can embed certain RightSignature features inside your website. Please contact us to learn more.

What open source libraries will I download when I use RightSignature?

View a list of our open source libraries here.

Sending a Document for Signature

What does Send a New Document do?

Send a New Document is the most common method for getting a document signed. The RightSignature user uploads a document (or selects a Google Doc or a document from another integration), specifies the name and email of each signer and cc, and enters a subject and optional message. All parties indicated as signers sign one document. This is the online equivalent of circulating a single paper document among multiple parties for signature. All signatures appear on one signature page.

What file types do you support for upload?

RightSignature supports PDF, Microsoft Word, and TXT file types for upload. Note that PDF files retain their exact page formatting during upload. Microsoft Word documents may experience slight formatting changes during upload. If you are looking to send other file types, please contact us.

What does the Signature Locations & Form Fields on Document advanced option do?

If you do not check the "Signature Locations & Form Fields on Document" advanced option, signers' signatures will appear on a Signature Certificate appended to the end of the document. If you would like signers' signatures to appear at specific locations inside the document, such as on specified signature lines, check this option. Also, if you would like to place form field elements, such as text fields, check boxes, initials boxes, and date boxes, on the document, check this option.

If you have specified more than one signer on the document, you will have to choose which signer is responsible for each form element. For example, if a document has 2 signers, Joe Smith and Mary Adams, and you place a signature box on the document, you will have to specify whether Joe or Mary is supposed to sign at that location. As a further example, if you place a text field on the document for a party to fill in his/her address, you will be prompted to specify whether Joe or Mary is supposed to fill in that information. This is similar to a paper document in that two people could not fill out the same field or sign in the exact same location on one sheet of paper. Presumably, there would be separate signature lines for each signing party.

What does the Keyword Tags advanced option do?

Documents you send for signature will automatically be searchable by any of the following: filename, recipient name or email address, or subject. If you need to search your documents by other criteria, you may wish to add tags when you send documents. For example, some users tag documents with client or project ID numbers.

What does Self-Service Document do?

Creating a Self-Service Document is the online equivalent of making photocopies of a paper document and tacking the photocopies to a bulletin board. Anyone can grab a copy of the document and sign it. A Self-Service Document is public; it may be viewed and signed by anyone, not just designated recipients. Each signer signs his/her own individual copy of the document. After you create a Self-Service Document, you may email the link to contacts as needed, post the link on your webpage, or embed a widget. A person who visits the link will see the document and be prompted to enter his/her name and email to receive a copy of the document to fill out and sign.

Self-Service Documents are ideal for new customer applications, liability release forms, employment applications, and any other common document that you need to hand out frequently.

What does Create Reusable Template do?

A Reusable Template is a document plus an overlay that you create once, then send repeatedly in the future. When you create a Reusable Template, you first upload a document or choose a Google Doc to use as the underlying file. Second, you specify roles for the document. Because you are creating a Template, not sending a document, you are identifying generic roles for which you will be prompted to enter a name and email address when you actually send the Template for signature. For example, if you are creating a Reusable Template for a Credit Application, the roles might be Applicant (signer), Credit Manager (signer), and Accounting Manager (cc). Third, you enter a subject and message that will appear as a default each time you send the Template.

For most Reusable Templates, you'll enable the "Signature Locations & Form Fields on Document" advanced option. Then you'll place text boxes, signature boxes, and other form elements on the Template Overlay. For each element, you'll specify which signer has to fill out that field. Using the example above, the Applicant might be responsible for filling out 25 text fields on the Credit Application and signing in the signature box at the bottom left. The Credit Manager might be responsible for checking one of two checkboxes ("approved" or "denied"), and signing in the signature box at the bottom right.

If you enable the "Signature Locations & Form Fields on Document" advanced option, you'll have an opportunity to place sender Merge Fields on the document overlay. A Merge Field enables the sender to complete a text field prior to sending the document. The text is then visible to all recipients. Using the Credit Application example, the sender might need to enter the name of the salesperson who generated the new client as well as the proposed credit limit before sending the document. If the Reusable Template included Merge Fields for Salesperson and Credit Limit, when the sender selected the Template to send, he/she would be prompted to fill in the Salesperson and Credit Limit fields, and the information entered would be applied to the document before it was sent to the Applicant and Credit Manager for signature.

How do I send a Reusable Template?

After you have created a Reusable Template, you may send it for signature by choosing Send a New Document, then clicking your Library button, then the Templates tab. Click the Template and then the Select button. You will be prompted to enter the name and email for each role and enter information for any Merge Fields before sending.

How do I edit or delete a Reusable Template?

After you have created a Reusable Template, you may edit or delete it by choosing Send a New Document, then clicking your Library button, then the Templates tab. Click the Template and then the Edit or Delete button.

What file types do you support for upload?

RightSignature supports PDF and Microsoft Word file types for upload. Note that PDF files retain their exact page formatting during upload. Microsoft Word documents may experience slight formatting changes during upload. If you are looking to send other file types, please Contact us.

What does Select Google Doc mean?

Google Docs is a free online word processing and spreadsheet program. After you create a document in Google Docs, you may send the document for signature from RightSignature. The first time you use this feature, you will be transferred to Google to login to your Google Docs account and give RightSignature permission to access your folders. The powerful combination of Google Docs and RightSignature means you can create documents, request signatures, monitor status, and access executed contracts anywhere, anytime, using a web browser.

What's the difference between a Signer and a CC?

Signers are invited to sign a document. CC's may view and download the document before and after signatures, but they are not invited to sign. If you need your recipient to sign but you don't need to sign, indicate yourself as a CC.

What should I choose for Expiration Date?

The Expiration Date feature keeps your Dashboard clean and organized by moving unsigned documents to an Expired section after a certain time period. The Expiration Date is also used to trigger reminder emails for people who have not signed yet, as the date approaches. The default Expiration Date is 30 days from now, although you may select a closer date if you expect your document to be signed sooner.

My recipient didn't receive the email. What should I do?

If your recipient didn't receive the notification email, we suggest several steps: First, confirm the recipient's email address was entered correctly. Second, advise the recipient to check his/her Spam folder. It is rare for RightSignature emails to be placed in Spam folders, but it does happen periodically. Third, send the recipient another notification by navigating to your Dashboard, then clicking on the document, opening Sender Options, and clicking Send Reminder.

Signing a Document

How do I change my signature?

While you are signing a document, you may sign several times until you create a signature you like. Online, to clear your signature and try again, click the "Retry" icon in the signature box. On the iPhone, shake the phone to clear your signature. Once you have submitted your signature on a document, it cannot be changed or deleted, just as if you had signed a paper document. This is a security measure to maintain the integrity of executed contracts. Note that your signature on one document is not stored for future signings. The signature you submit is only applied to the document you signed. Each time you sign a document, you will have an opportunity to make a new signature.

Does my online signature have to be identical to my handwritten signature?

No. UETA and The E-SIGN Act do not require that electronic signatures will not be identical to handwritten signatures. When using the RightSignature mouse signature pad, hold down the mouse button to sign. While it is preferable to sign your full name, initials are sufficient. In most business contracts, any mark you make can be legally enforceable if you intended to sign the document and the substantive requirements of the underlying agreement are met. When using RightSignature, we encourage you to sign your name as you would a normal contract. Likewise, when evaluating a document signed on RightSignature, we encourage you to take the same precautions as you would with a signed paper document, checking to see if signatures look reasonable.

Can I save my signature to use again in the future?

Yes. If you sign documents frequently on RightSignature, you may find it convenient to capture a signature you like one time, then reuse it each time you sign. To create a Saved Signature, visit Settings, then the Saved Signature tab. Currently, you may create a Saved Signature by signing online with your mouse. Additional options may be available in the future.

Can I just type my name on the signature line to sign a document?

Yes. RightSignature has a Type-to-Sign feature which allows signers to simply type their names to create a legally binding electronic signature. Because many senders require documents with handwritten signatures, senders must choose to enable Type-to-Sign on their account and on specific documents, in order for their recipients to see this option when signing. If you have received a document to sign and do not see a "Type" icon displayed in the upper-right corner of the signature pad, the person who sent you the document did not allow the Type-to-Sign option.

RightSignature's mouse-driven signature pad ensures that parties to the document make marks that are unique to them and have some similarities to their handwritten signatures. While typing one's name may fulfill the legal requirement for an electronic signature, many uninformed parties are skeptical that a contract can be valid with only typewritten names as signatures. For this reason, the large majority of RightSignature signers choose to make a handwritten signature with the mouse-driven signature pad, which mimics the process of signing a paper document.

Can I just print out the document, sign it, and fax it back?

If your document does not have any form fields to complete and only requires a signature, you will see a Fax icon in the upper right hand corner of the signature pad. Click the Fax icon, download and print the Faxable Signature Page, sign it, and fax it to the number specified on the page. Your signature will be automatically applied to the document. You must use the RightSignature Faxable Signature Page and fax it to the correct number. Do not print out the entire document or fax it to the document initiator. Please note that you will not see the Fax icon in the signature pad on the Sign Document page if the document contains required form fields that must be completed before signing.

Who signs the document first? Me or the party to whom I'm sending the document?

It doesn't make a difference who signs the document first. The document will not be legally binding until each party has executed it, RightSignature will notify both parties when this takes place. When you send a document on RightSignature and indicate yourself as a signer, you will have an opportunity to sign the document immediately after sending. If you wish to wait and sign after your recipient signs, when you are ready to sign just return to your Dashboard, click the Action tab, and choose the document.


How do I find a document on my Dashboard?

Your Dashboard has filters for Completed, Pending, and Expired documents. Check and uncheck boxes to see documents with the statuses you wish. Note that trashed documents appear under the Expired listing. You may also filter your archive using the time slider bar if you wish to see, for example, all documents sent in the past week. Lastly, you may search by filename, parties names and email addresses, subjects, or tags by typing in the search box.

How can I check the status of a document out for signature?

Your Dashboard shows you the status of each document out for signature. If you hover over any signer or cc on a document, that party's status will be displayed. In addition, you may click on any document to see detailed status information.

How can I delete a document?

If a document has not been signed by any recipients, you may move it to Trash by clicking on the document on your Dashboard, then clicking Move to Trash under Sender Options. When you move a document to Trash, it is disabled for further signatures. You may still access the document by visiting your Library and clicking the Expired filter to show expired and trashed documents.

Once one or more recipients has signed a document, it may not be trashed. This is analogous to a paper contract, where once a recipient has signed it would be unfeasible to reach out and take the document back. On RightSignature, if you discover a typographical error in a signed document or need to change parties after one or more recipients has signed, simply notify your parties that you are sending a corrected version of the document for signature which will void the prior version. You may leave the first version in your account, and if it is partially signed it will expire if not fully executed by the expiration date.

iPhone Application

Where can I get the RightSignature iPhone application?

Visit the iTunes store to install the free app.

What does the RightSignature iPhone app do?

The RightSignature app allows users to sign documents on an iPhone or iPod Touch, taking advantage of the device's touchscreen. Whenever you touch a RightSignature document link in an email on your iPhone, the app will launch automatically and allow you to sign the document.

What does the app NOT do?

The RightSignature app does not allow you to see your dashboard, check the status of a document, or send a document for signature. These features are faster and more flexible on RightSignature.com using your iPhone's Mobile Safari browser. (Dashboard and document status are available on Mobile Safari now. Ability to send documents is coming soon.)

Can I use my iPhone to sign even if I'm sitting at my desk?

Yes. You may find that signing on your iPhone results in a more accurate signature than signing with a mouse. On your desktop or laptop, when you go to sign a document you'll see an iPhone icon in the upper right-hand corner of the signature pad. Just click the iPhone icon, and then click the Sign on iPhone button. You'll receive an email to open on your iPhone which will contain the document link. Touch the link, and the RightSignature app will open (assuming you've installed it).

How do most people use the RightSignature iPhone app?

Most users rely on the app to sign documents while traveling. No need for "Fax it to my hotel" or "I can't get to it until I'm back in the office." Have your assistant or counterparty send you the document on RightSignature, and you can sign it immediately on your iPhone. While RightSignature.com is accessible using the Mobile Safari browser on iPhone, most users access the site on a desktop or laptop to utilize RightSignature's core features, such as sending documents for signature and searching the archive.

Why don't I see the iPhone signing option on a certain document?

Online, you will not see the iPhone icon in the signature pad on the Sign Document page if the document contains required form fields that must be completed before signing.


How much does it cost?

You may try RightSignature for free, or sign up for any paid plan with a 30-day money-back guarantee. RightSignature plans start at $14 per month and include unlimited documents sent each month, unlimited document storage, reusable templates, and other additional features. (Unlimited document sending is subject to small business fair use thresholds.) Visit our Plans page to see details of each plan.

What is the ROI of a RightSignature paid plan?

RightSignature paid plans generate a substantial immediate ROI. Users who send around 20 documents per month via the RightSignature Bronze plan experience an ROI of 25x or higher. Yes, you read that correctly ... a 2500% return on investment. The RightSignature Bronze plan's $14 monthly fee results in immediate savings of $250-600 in reduced fax and express mail expenses and more time available for revenue-producing work.

Offices that send around 50 documents per month via the RightSignature Silver plan report an ROI of 25-50x, or 2500-5000%, describing significant savings in express mail and fax expenses and a reduced workload for clerical support staff. Similarily, the Gold plan delivers impressive ROI for larger teams.

More importantly, a higher percentage of contracts get signed and forms get returned with RightSignature. What would a 10%, 20%, or 30% increase in your sales conversion rate mean for your business? The financial justification for transitioning to online document signatures is clear and compelling.

Can I cancel a paid plan?

RightSignature is a month-to-month subscription service. You may upgrade, downgrade, or cancel at any time.

The monthly fee is billed in advance on the first day of each month. Upgrades are effective immediately, and downgrades and cancellations are effective on the first of the next month. When you sign up for a paid plan or upgrade your plan, you may cancel within 30 days and receive a full refund. After 30 days, you may cancel at any time, and you will not be charged any additional monthly fees.

Do you accept purchase orders or invoice?

We accept Visa, Mastercard, and American Express but are unable to accept purchase orders at this time. Invoicing is available for Enterprise Edition users only.


Are contracts executed online legally valid and binding?

Under UETA and The E-SIGN Act, documents executed online with electronic signatures that are not exempted or excluded are legally valid and have the same legal standing as paper documents executed by hand. It is highly likely that you have already contracted online. For example, when you click on an "I Agree" button on the internet, you are usually a party to what is known as a Clickwrap Contract. Also, when you purchase goods online, you are a party to a legally binding contract.

RightSignature's technology is designed to contain the attributes that UETA and E-SIGN set forth for an electronic signature to be enforceable, which were intended to encourage the rapid adoption of electronic signatures and decrease use of antiquated paper methods. Each of these acts reinforces the validity of many types of electronic agreements. According to ESIGN, for example, a contract "may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation."

References for further reading:
"Electronic Signatures and Online Contracts," Nolo.com article
Directive 1999/93/EC of the European Parliament
U.S. Signatures in Global and National Commerce Act (ESIGN)
Uniform Electronic Transactions Act (UETA)

RightSignature does not necessarily endorse, and is not responsible for, any third-party content that may be accessed through this website. For more information on the legal validity of documents executed with RightSignature, please see our Legality page.

Is RightSignature giving me legal advice?

RightSignature does not provide any legal advice and, due to the varying circumstances of each agreement, cannot guarantee the validity of any document executed online. Please see our Terms of Use. You should not act or refrain from acting on the basis of any content included in this FAQ without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from an attorney licensed in your state. The content of RightSignature's website contains general information and may not reflect current legal developments, verdicts or settlements. RightSignature expressly disclaims all liability in respect to actions taken or not taken based on any or all the contents of this site.

In what jurisdiction is the contract actually signed?

The jurisdiction of a contract is usually defined in the text of the document. Just like a document signed via fax or express mail, a document signed on RightSignature is subject to whatever jurisdiction the document establishes in its jurisdiction clause.


Will the information I provide be kept private?

Yes. The privacy and security of your information is our highest priority. Legislation mandates the privacy requirements of electronic signatures and contracts. The privacy of anyone who uses an electronic signature is strenuously protected by law. Any unique information provided by an individual or a business, such as passwords and other data, may not be disclosed to a third party. In fact, accessing and using the signature creation device of another person is a punishable offense.

Note that certain information about you, such as your name, email address, and IP address, is disclosed to signers and cc's on documents to which you are party.

What kind of security technology do you use?

Utilizing 256-bit SSL encryption by DigiCert and the world-class server infrastructure of Amazon Web Services (AWS), RightSignature ensures the absolute privacy of our users' data. RightSignature incorporates the most advanced security solutions, giving you the same level of data protection and redundancy as an online bank. For more information on RightSignature's advanced security systems, visit our Security page.

What precautions should I take?

RightSignature's digital documents are just like normal paper contracts, and you should use the same precautions you would with a written or faxed contract. For instance, before proceeding with a deal, ensure that the contract is signed by both parties. View the RightSignature Signature Certificate online and/or download a copy of the executed agreement to your computer. Check to see that all signatures look reasonable and correct, just like you would with a written or faxed contract.


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