Frequently Asked Questions

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Introduction to RightSignature

 

What is RightSignature?

RightSignature is the easiest, fastest way to get documents signed online. RightSignature electronic signatures give you the power to obtain legally binding signatures on documents entirely online — more quickly and securely than executing paper documents. RightSignature requires no software to download or install, and can be accessed from any computer or mobile device.

How does RightSignature work?

To send a document for signature with RightSignature, you simply upload your document, enter the email address for each signer, and place any text fields and signature locations. RightSignature emails recipients a unique link sign your document and automatically guides them through the document to fill out any necessary text fields and sign online.

Who is RightSignature for?

Anyone who sends documents for signature can save time and money with RightSignature.

RightSignature is ideal for businesses of any size looking to make operations more efficient, reduce paper handling, and obtain signatures faster. RightSignature is especially popular in accounting, sales, human resources, legal, and finance functions, and is used by businesses and professionals around the world in dozens of different industries.

In addition, RightSignature is the trusted electronic signature provider for some of the world’s largest corporations and government agencies. RightSignature is simple enough for solo professionals and powerful enough for enterprise demands.

Are online contracts as safe as paper documents?

For many reasons, online contracts are generally considered as safe or safer than paper documents. RightSignature documents contain several security features — such as a multi-factor signer authentication, tamper-proof audit logs, and bank-level data encryption — that can make electronic contracts significantly safer than paper contracts while still enjoying the same legal standing.

While documents sent by fax and mail are exposed throughout intra-office distribution, electronic documents are kept completely confidential and are viewed only by designated recipients. Unlike paper documents, RightSignature electronic documents cannot be misplaced, tampered with, or destroyed, and contain a secure audit log with email receipts, IP records, and biometric signature data to prove each step of the signing process.

What kinds of documents should I send?

Use RightSignature to send any type of document that requires a legally binding signature.

Some common documents to use with RightSignature include contracts, non-disclosure agreements, engagement letters, employee onboarding forms, purchase orders, rental agreements, independent contractor agreements, waivers of liability, medical releases, new client applications, change orders, expense reports, and many more. Compliance, employment, and tax forms such as W-9, W-4, I-9, and 8879 are also commonly sent on RightSignature.

Which browsers does RightSignature support?

For the best experience, RightSignature recommends using the latest version of your preferred internet browser. To upgrade your browser to the latest version, visit:

What should I do if I can’t log in?

First, carefully check your email address to be sure you haven’t mistyped it. Also, type your password slowly and carefully, making sure the CAPS LOCK key is off. If these don’t work, you can reset your password by clicking “Forgot password?” and entering your email address, then clicking “Send.” You will soon receive an email with a link you can click to reset your password. If you are still unable to log in, please contact us for assistance.

How do I change my password?
  1. Login to RightSignature and click Account.
  2. In the “Your Information” section, click “Edit Information.”
  3. Next to the “Password” section, click “Reset.”
  4. Type your old password and the new password you would like to use in the text boxes provided.
  5. Click Save.
Do recipients need to have a RightSignature account?

No, your document recipients do not need to create an account to sign a document. You may send RightSignature documents to anyone, whether or not the recipient has a RightSignature account. There is no limit to the number of recipients to whom you send documents.

How can RightSignature help my office go paperless?

RightSignature supports your company’s paperless initiative by taking care of the most difficult source of paper to remove: contracts and other signed documents. While email and cloud storage have digitized the most common sources of paper records, many companies still rely on printing, shipping, and faxing any document that needs a signature. This makes it difficult for some businesses to fully achieve the cost savings and other benefits of the paperless office.

Pricing

 

Can I try RightSignature before I decide to buy?

Yes! RightSignature offers a free trial. If you want to try our premium business features, we have a 30-day money back guarantee. If you’re not satisfied, just let us know within 30 days, and we’ll issue a full refund without hesitation.

Do you accept purchase orders or invoicing?

We accept Visa, Mastercard, and American Express, but are unable to accept purchase orders at this time. Invoicing is available for Enterprise Edition customers only.

Can I cancel or change plans at any time?

There are no commitments and no obligations. You may cancel or change plans whenever you wish.

How many users does my business need?

For maximum security and legal validity, everyone at your company who uses RightSignature to send documents should be listed as a separate user on your account. If you have any questions, please contact our friendly sales team.

Do recipients need to have a RightSignature account?

No. Recipients do not need a RightSignature account to receive a document from you. There is no limit to the number of recipients to whom you send documents.

Does RightSignature support large enterprise businesses?

RightSignature is committed to finding the precise plan that will best serve your business’s needs. If your organization has special needs, such as additional templates or API access, contact our sales team to learn more.

Billing

 

How much does RightSignature cost?

You may try RightSignature for free, or sign up for any paid plan with a 30-day money-back guarantee. RightSignature plans start at $12 per month and include unlimited documents sent each month, unlimited document storage, reusable templates, and other additional features. (Unlimited document sending is subject to fair use thresholds.)

Visit our Plans page to see details of each plan.

What’s the ROI on a RightSignature paid plan?

RightSignature plans can generate a substantial and quick ROI – in fact, RightSignature has even won awards for quickest ROI among software products. Even users who send around 20 documents per month with RightSignature can experience an ROI of 25x or higher, based on a combination of reduced expenses for shipping and office supplies and more time available for billable hours or revenue-producing work. Larger businesses have reported even higher ROI, describing a reduced workload for clerical support staff and drastic savings for physical document storage.

In other fields, the ease and speed of RightSignature allows businesses to send more contracts, and get a higher percentage of those contracts signed. This translates for some users as an increased sales conversion rate and a higher volume of contracts sent.

How do I cancel my RightSignature plan?

RightSignature is a subscription service, and you may upgrade, downgrade, or cancel at any time.

For users on a monthly billing plan, billing occurs in advance on the first day of each month. Upgrades, downgrades and cancellations are effective immediately.

Users who opt for annual billing are charged in advance on the first day of the month following signup, and on the first day of that same month once per year. Like our monthly users, upgrades, downgrades, and cancellations are effective immediately.

All users may cancel any new plan or plan upgrade within 30 days and receive a full refund. After 30 days, you may cancel at any time, and you will not be charged any additional monthly fees.

Do you accept purchase orders or invoices?

We accept Visa, Mastercard, and American Express but are unable to accept purchase orders at this time.

Invoicing is available for select plans only.

Dashboard

 

Can I download and save RightSignature documents for my own records?

Yes. With RightSignature, you can download a copy of your signed documents complete with text, signatures, and any other information input by your signers. You may also download a copy of the original document as it appeared before it was signed. Document parties will also have access to download a copy of the Signature Certificate, including the time-stamped audit trail and metadata to confirm the validity of the signature(s).


Can I delete finished documents?

If a document has not been signed by any recipients, you can void your signature request and remove it from view on your dashboard. However, for best legal practices, once one or more recipients has signed a document, it may not be voided. If you discover an error in a completed RightSignature document, simply notify your parties that you are sending a corrected version of the document for signature, which will overrule the prior version.


Sending a Document

 

How do I send a document for signature?

To send a document, you first need to sign up for RightSignature or begin your free trial, then login to your RightSignature account and click “Start Document.” Next, click “Send for Signature.”

  1. Choose your document: First, choose the document you would like to get signed. You may upload a document from your computer, select a template if you’ve already built one, or choose a document you have stored with another app.
  2. Choose your signers: Next, type the name and email address of each person you need to sign your document. Your document must include at least one signer, and you have the option to add additional recipients as CC parties.
  3. Build your document: Next, place any form fields such as name, date, checkboxes, and signature boxes that your signer needs to fill out on your document.

Each of your recipients will receive an email with a unique link to view or sign your document. If you have chosen more than one signer, each signature is applied to the same copy of the document. When your signers are finished, the completed document is instantly and automatically returned to you.

What file types does RightSignature support for upload?

RightSignature supports PDF, Microsoft Word, and RTF, TXT file types for upload.

Can I reuse a document I’ve already sent?

You have two options for reusing previously sent documents: “Import Overlay” and “Reusable Templates.”


To use Import Overlay, build your RightSignature document as normal, uploading a document and choosing your signers. Then, select “Import Overlay.” If you’ve previously sent a document similar to the document you’re currently building, you can allow RightSignature to automatically import all of the fields and options from your previous document to your current one.


Reusable Templates works slightly differently, allowing you to set up a document you intend to use frequently as a template, which allows for easy resending. Use this feature if you use a standard contract or application and send it repeatedly, to share templates with other members of your team, or for advanced developer workflows. Reusable Templates also allow you to mass distribute a link to your document to many signers, or embed the document in your website.<


Can I send a document to several people at once?

There are two ways to send a RightSignature document to several people at once. Which one you choose depends on whether you need more than one party to sign the same copy of the same document, or if you’re sending discrete copies to many recipients who then sign independently.


In the first scenario, simply upload your RightSignature document as normal, then when choosing recipients for your document, click “+ Add Another Signer.” You may add as many signers as you need.


If you need many different parties to sign discrete copies of your document independently from one another, first build the document as a Reusable Template. Next, select it in your Templates menu and click “Generate Share Link” in the menu on the right side of your window. Now you can send this link to as many people as you’d like.


Can I use tags or categories to organize documents?

You can use tags to organize and track your archived documents in RightSignature. On your Dashboard, you can search for documents with specific tags. For example, you might want to tag your documents with the ID number of your client, or the name of your project. You may add multiple tags to the same document.


For advanced users, RightSignature supports two-factor tagging if you need to be more precise. For example, if your clients need to sign a new contract every year, you may choose a tag name of “Contract” with a tag value of “2017” to create a category containing each client’s 2017 contracts.


Signing a Document

 

What does my signer need to use to sign a RightSignature document?

RightSignature is designed to be as usable as possible, delivering the same intuitive document signing experience on every modern platform.


RightSignature documents can be signed on any computer, smartphone, or tablet with a modern web browser. On a computer, the most popular method of signing is to use a mouse or laptop trackpad and click-and-drag to draw one’s signature. However, if the document sender has enabled it, the signer can type their name using their keyboard to sign a document. On a smartphone or tablet, a document signer can simply use their device’s touchscreen to draw their signature. RightSignature document signers must have an active internet connection to access their document.


Can I use RightSignature to sign a document that wasn’t sent to me with RightSignature?

Yes. You can use RightSignature to sign and return any document, even if the sender didn’t use RightSignature to send you the document.


Does my online signature have to be identical to my handwritten signature?

No. The law recognizes that electronic signatures will not be identical to handwritten signatures. When using the RightSignature mouse signature pad, hold down the mouse button to sign. While it is preferable to sign your full name, any mark you make is legally valid. However, studies suggest that contracts which are signed with a handwritten-style signature appear more trustworthy to other parties than other signatures. Therefore, when using RightSignature, we encourage you to sign your name as you would a normal contract.


Can I save my signature to use again in the future?

Yes. Each time you sign a document with a hand-drawn signature using your mouse or mobile device, RightSignature will save your signature for future use. When you sign your next document you will be able to select previously used signatures and apply them to your current document with a single click.


Mobile Apps

 

Does RightSignature offer an app for iPhone?

RightSignature offers a native iOS app for the iPhone, which allows you to sign documents, view your dashboard, and send Reusable Templates directly from your iPhone.

You can download the RightSignature iPhone app for free from the Apple iTunes App Store.

You and your clients can also sign RightSignature documents on an iPhone using that phone’s web browser — no app necessary.

Does RightSignature offer an app for iPad?

RightSignature offers a native iOS app for the iPad, which allows you to sign documents, view your dashboard, and send Reusable Templates directly from your iPad.

You can download the RightSignature iPad app for free from the Apple iTunes App Store.

You and your clients can also sign RightSignature documents on an iPad using that device’s web browser — no app necessary.

Can an executed document be manipulated by one of the parties after signing?

RightSignature offers a native iOS app for Android phones and tablets, which allows you to sign documents, view your dashboard, and send Reusable Templates directly from your Android device.

You can download the RightSignature Android app for free from the Google Play marketplace.

You and your clients can also sign RightSignature documents on an Android phone or tablet using that device’s web browser — no app necessary.

Can I use RightSignature on a Blackberry?

Signing RightSignature documents is fully supported on touchscreen-enabled Blackberry devices. Simply open your RightSignature document in your Blackberry’s web browser and use your Blackberry’s touchscreen to sign the document.

Can I use RightSignature on a Windows Phone?

Signing RightSignature documents is fully supported on the touchscreen-enabled Windows Phone. Simply open your RightSignature document in your phone’s web browser and use the touchscreen to sign the document.

Privacy

 

Will the information I provide be kept private?

Yes. The privacy and security of your information is our highest priority. Legislation mandates the privacy requirements of electronic signatures and contracts. The privacy of anyone who uses an electronic signature is strenuously protected by law. Any unique information provided by an individual or a business, such as passwords and other data, may not be disclosed to a third party. In fact, accessing and using the signature creation device of another person is a punishable offense.

Note that certain information about you, such as your name, email address, and IP address, is disclosed to signers and cc's on documents to which you are party.

What precautions should I take?

RightSignature's digital documents are just like normal paper contracts, and you should use the same precautions you would with a written or faxed contract. For instance, before proceeding with a deal, ensure that the contract is signed by both parties. View the RightSignature Signature Certificate online and/or download a copy of the executed agreement to your computer. Check to see that all signatures look reasonable and correct, just like you would with a written or faxed contract.

Legal

 

Are contracts executed online legally valid and binding?

Under UETA and The E-SIGN Act, documents executed online with electronic signatures that are not exempted or excluded are legally valid and have the same legal standing as paper documents executed by hand.

RightSignature’s technology is designed to address the requirements of an enforceable electronic signature set forth by UETA and The E-Sign Act. Each of these acts reinforces the validity of many types of electronic agreements. According to ESIGN, for example, a contract "may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation."

References for further reading:
Directive 1999/93/EC of the European Parliament

U.S. Signatures in Global and National Commerce Act (ESIGN)

Uniform Electronic Transactions Act (UETA)

RightSignature does not necessarily endorse, and is not responsible for, any third-party content that may be accessed through this website. For more information on the legal validity of documents executed with RightSignature, please see our Legality page.

Is RightSignature giving me legal advice?

RightSignature does not provide any legal advice and, due to the varying circumstances of each agreement, cannot guarantee the validity of any document executed online. Please see our Terms of Use. You should not act or refrain from acting on the basis of any content included in this FAQ without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from an attorney licensed in your state. The content of RightSignature's website contains general information and may not reflect current legal developments, verdicts or settlements. RightSignature expressly disclaims all liability in respect to actions taken or not taken based on any or all the contents of this site.

In what jurisdiction are RightSignature documents signed?

The jurisdiction of a contract is usually defined in the text of the document. Just like a document signed via fax or express mail, a document signed on RightSignature is subject to whatever jurisdiction the document establishes in its jurisdiction clause.

Technology

 

What is an Electronic Signature?

An electronic signature, or e-signature, is a method of signing a contract or document through any electronic means. Relevant laws including the Electronic Signatures in Global and National Commerce (E-SIGN) Act, Uniform Electronic Transactions Act (UETA), and European Directive EC/1999/93 establish electronic signatures with the same legal validity and enforceability as traditional pen-and-paper signatures.

For more information on the legal validity of documents executed with RightSignature, please see our Legality page.

How do I know the other party to the contract is who they say they are?

RightSignature utilizes a number of factors to verify the identity of your documents’ signers, including email address verification, IP address tracking, and biometric data capture. These components, along with the optional knowledge-based authentication and document passcode lock, help to ensure the identity of your signers and legal validity of their signatures.

Can an executed document be manipulated by one of the parties after signing?

No. Every document is locked and stored on RightSignature’s secure servers with bank-level data encryption, preventing any future edits to the document in RightSignature. Checksums for the original and signed versions of the document are also created and stored on the secure servers, guaranteeing you and your parties access to a tamper-proof version of the document exactly as it was at the time of signing.

Are the digital signatures certified by a third-party authority?

RightSignature acts as a neutral third-party to the document execution process, much like an escrow or title agency in a real estate transaction. Once executed, every signed document and its time-stamped audit trail are locked and stored on RightSignature’s secure servers. As a third-party, RightSignature provides the added benefit of ensuring the signed document and the details of the transaction remain secure and accessible to all parties involved.

How can I be sure that I am signing the same document as the other party?

Every document uploaded to RightSignature is bound to a globally unique identifier, or Reference Number. This Reference Number is included in all communications related to the document, and acts as the document’s authoritative identifier for the entirety of its lifecycle.

Can I brand or white label RightSignature with my logo?

Yes. RightSignature offers extensive branding options to help customize the signing experience of every document. You can tailor the signer notification emails and signing interface with custom colors, logos, and messaging, or use RightSignature to embed the document and the signing event directly into your own website.

Does RightSignature have an API?

Yes. RightSignature’s extensible, REST-based API empowers developers to customize document workflows and integrate electronic signatures into their own applications. Please see our API page or contact us for more information related to custom integrations or partnerships.

Can I embed RightSignature into my website?

Yes. When you build a document in RightSignature you will have the option to directly embed the document and the signing experience into your own website via the generated HTML code. For more advanced document workflows, please see our API page or contact us for more information.

What open source libraries will I install when I use RightSignature?

View a list of our open source libraries here.